Privacy Policy
At Crystal Soul Therapies, your privacy and trust are deeply valued. This notice explains how I collect, use, and protect your personal data when you visit my website: crystalsoultherapies.com.
💌 When You Contact me
If you use the contact form on my website, you’re giving permission for me to respond using the details you’ve provided – whether that’s to answer a question, discuss a treatment, or arrange an appointment.
I will never use your information for marketing purposes unless you’ve given clear consent.
By submitting your information, you confirm that you are 18 years of age or older.
🛡️ Who Is Responsible for Your Data?
Maria Houghton, the founder of Crystal Soul Therapies, is the data controller — meaning she is responsible for the care and use of your personal data.
In this notice, " I" "we", "us", or "our" refers to Crystal Soul Therapies.
📧 Email: crystalsoultherapies@gmail.com
📞 Phone: 07882 084065
🗂️ What Information I will collect & why
Depending on your interaction with me, I may collect:
Name, email, phone number – when you fill in my contact form
IP address and browsing data – to help us understand how the site is used
Relevant health information & GP details – gathered during your first appointment via a paper consultation form (this is not stored online)
This information helps me to:
Provide safe and personalised treatments
Check for possible contraindications
Keep records for insurance and tax purposes
Improve our offerings and service experience
Send service-related updates, booking info, or newsletters if you’ve opted in.
🔐 How Your Information Is Stored & Shared
Your data is processed through systems that are GDPR-compliant. For example: if you complete the contact form, your data is securely processed by our website provider, Wix.
We may share limited data with trusted third-party platforms — always ensuring they meet GDPR standards and have appropriate privacy policies.
Current third-party service:
🌐 Wix (Website & Email Hosting) – Wix Privacy Policy
🕒 How Long Is Your Data Stored?
I will retain your personal data only for as long as necessary and in line with legal, professional, and ethical obligations.
Health and treatment records (e.g., consultation forms) and financial transactions are kept securely for 10 years, in accordance with legal and insurance requirements.
Any other personal data that is not required by law or regulation will be deleted after a reasonable period once it is no longer needed.
All data is:
Stored securely
Password-protected
Managed using GDPR-compliant third-party systems
Please note: Health information is gathered via a handwritten consultation form during your first appointment and is not stored online.
🧾 Your Rights Over Your Data
You are in control of your personal information, and you have the right to
limit how it is used.
Here’s how:
Marketing Preferences: When completing any form on our website, you can choose not to opt in to email updates or promotions by leaving the consent box unticked.
Health Forms: You may choose not to answer certain questions on health questionnaires. (However, please be aware that withholding relevant health information may impact my ability to provide safe and effective care and may lead me to decline treatment.)
Cookies: You can choose not to accept cookies on my website. (Please note, this may limit your experience and functionality on the site.)
Emails:
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of my marketing emails. I never sell, distribute, or lease your personal information to third parties unless legally required to do so.
📂 Accessing or Correcting Your Data
Under the UK GDPR and Data Protection Act, you have the right to request a copy of the personal data that I hold about you.
To request this, please email: crystalsoultherapies@gmail.com
We will respond to your request and provide the information within 30 days.
If you believe any of your personal data is incorrect or incomplete, please let me know and we will correct it promptly.
🗑️ Requesting Data Deletion
If you’ve previously given consent for me to use your personal information and you now wish to withdraw that consent or have your data deleted, please email: crystalsoultherapies@gmail.com and I will remove or securely delete your data within 30 days, unless I am legally required to retain it (e.g. health records within the 7-year legal timeframe).
📣 How to Make a Complaint
I always aim to handle your data with care and professionalism. If you have any concerns or would like to raise a complaint about how your personal information has been managed, please don’t hesitate to contact me:
📧 Email: crystalsoultherapies@gmail.com
📞 Phone: 07882 084065
I will do my very best to resolve the matter in a supportive and timely way within one month.
If you have any questions about this privacy notice or how your information is handled, please feel free to contact me.
Maria Houghton
Crystal Soul Therapies